Need help with Zoom? Get free support from AbilityNet

Easily join Patient Zoom Meetings with free tech support from AbilityNet

At MDS UK, we host online Patient Support Meetings and Specialist Speaker Meetings throughout the year, featuring leading experts in MDS and CMML. As we've moved our meetings to Zoom, we recognise that some people may need help adapting to this technology. That's why we've linked up with with AbilityNet, a charity that provides IT support and guidance, including help with Zoom. Find out more below.

Guides on how to use Zoom recommended by AbilityNet

How to Use Zoom for the first time

This guide, provided by Age UK, gives step-by-step instructions on using Zoom for the first time. It covers all the essential aspects; equipment needed, how to download the Zoom app, and how to join meetings. There are also troubleshooting tips for enabling video and audio, and adjusting settings if needed.

How to use Zoom on a tablet

This guide has step-by-step instructions on how to use Zoom on a tablet.

Easy Steps on how to join your first Zoom meeting

This YouTube video gives you a simple steps on how to join your first Zoom meeting.

Get free help accessing technology with AbilityNet

AbilityNet, can help you with more than just Zoom.  It's a UK charity that promotes access to digital technology for all. They offer free resources, volunteer support, and expertise on many aspects of digital technology.


  • You can call their free Helpline on 0800 048 7642 to get help with using technology or adapting it to meet your needs.
  • Browse their factsheets, blogs, webinars and videos  to get step-by-step instructions on how to use different aspects of technology.
  • My Computer My Way is AbilityNet's unique guide to the many, simple adjustments that can be made on your computer, tablet or smartphone to make them  easier for you to use.
  • Find out about their network of volunteers who can support you remotely or visit you in your own home to help with everyday technology needs.*

*Requesting free tech support from AbilityNet in your own home

If you'd like to access this service, you'll need to complete the Request free IT support form on their website. Every volunteer is DBS checked (Disclosure and Barring Service) and can help with all sorts of information technology challenges. (When you complete the form, please select 'Another charity/organisation' and type in 'MDS UK'. This will help AbilityNet know that we have referred you to them.)

Free donations by shopping