How to respond to existing messages

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sophie
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Joined: 20 Nov 2008 14:05
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How to respond to existing messages

Postby sophie » 11 Apr 2013 16:04

How to respond to existing posts?

As our number of registered users on this forum is growing - so is the need to give more advice on how to respond in a clear, helpful and constructive way.

It is important to offer:
:arrow: empathy,
:arrow: support
:arrow: and show you understand the author of the message :)


BUT
it is very important to
:arrow: read the person's message VERY carefully :!:
:arrow: make sure you understand the issues mentioned before replying :?
:arrow: if you don't understand the issues - say so - and just offer a welcome - if it is a new member :D
:arrow: remember that no 2 patients or scenarios of treatment can ever be exactly the same
:arrow: treatment choices and life styles can be very different :o
:arrow: make sure you don't suggest treatment options - this is NOT what this forum is used for


We thank all contributors and regular users on the forum - but really urge all of you to observe these rules.
Responding too quickly to a message without fully understanding the issues can do more damage than good. :cry: :evil:
If you are ever unsure about any topic - please ALWAYS ask us to look into it before replying.
And please ALWAYS encourage the authors to contact us if they have not yet done so already. :geek:
This forum should be used in addition to our support - not instead of - as we have access to clinical staff for advice if necessary
:ugeek:

This way we can keep up all of this great combination of efforts and experiences which is so helpful to everyone.

Thank you again for making this forum a lively and welcoming place for all patients, relatives and friends.
Sophie - Patient Liaison
For any queries:
Call 0207 733 7558
Email mds-uk@mds-foundation.org

Please do not send me PM messages on this forum - I do not check it often.
This forum is purely for patient to patient communications. Thanks for your help.

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